Protecting Your Reputation and Results Through Rigorous Standards
In the world of debt collection, quality assurance is more than a department – it’s a culture. At Valley Credit Service Inc., we believe every account, every communication, and every report reflects not only on us but also on the businesses we represent. That’s why we’ve built our operations around one key principle: protect trust at all costs.
Our clients in Keizer/Salem, the Willamette Valley, and the entire State of Oregon count on us to deliver results without compromising legal standards, data security, or consumer dignity. We respond to that trust with structured protocols, third-party certifications, regular audits, and constant improvement.
Built on Decades of Operational Integrity
Since 1936, we’ve provided debt collection and receivables management services to businesses in highly regulated industries – from healthcare and government to financial institutions and utilities. Our longevity is no accident. It’s a direct result of a commitment to doing things the right way, every time.
Our Internal QA Framework Includes:
- Compliance Training for All Staff – Every employee receives ongoing education in FDCPA, HIPAA, Oregon compliance, and more
- Call Monitoring and Audits – Random and scheduled audits of collector calls ensure tone, accuracy, and professionalism
- Scorecard Reviews – Measured performance across quality, compliance, and communication
- Account Accuracy Checks – Ongoing validation of account data, balances, and statuses
- Manager-Led Coaching – Continuous coaching ensures all representatives follow best practices
Whether you’re a new client or a longtime partner, you can rest assured your brand is in the hands of professionals who take compliance seriously.
Data Security That Goes Beyond Expectations
In today’s digital landscape, information security isn’t optional – it’s essential. Valley Credit Service Inc. operates under strict data protection and encryption protocols, safeguarding all client and consumer information.
Our Digital Safeguards Include:
- Data Encryption – All file transfers, portal access, and reports are encrypted end-to-end
- System Access Security – Multi-layer login authentication, permission-based access, and employee-specific credentials
- File Transfer Protocols – All client-uploaded data is processed through secure channels with validation checks.
- Server Monitoring – Our systems are continuously monitored for breaches, vulnerabilities, or irregular activity
When you work with us, you’re not just getting results – you’re getting security, accountability, and peace of mind.
Regulatory Compliance Across All Levels
Our work aligns with both federal and state regulations – including Oregon-specific legislation – and is regularly reviewed for accuracy and relevance. This ensures every interaction meets or exceeds regulatory requirements.
We Stay Fully Compliant With:
- HIPAA (Health Insurance Portability and Accountability Act)
- FDCPA (Fair Debt Collection Practices Act)
- FCRA (Fair Credit Reporting Act)
- Regulation F
- Oregon IT and Data Privacy Regulations
By aligning our operations with both national and local laws, we help protect our clients from reputational and legal risks. And because laws evolve, so do we. Our team undergoes frequent refreshers to stay ahead of changes in policy, practice, and technology.
Transparent Reporting and Open Communication
We know you need more than just verbal reassurances – you need visibility. That’s why our client have access to custom QA reporting, as well as the ability to request audits or scorecard reviews at any time.
You’ll receive:
- Monthly reporting on performance and complaint resolution
- Access to call recordings when requested
- Reports on collector performance metrics
- Immediate notifications for potential compliance issues
We view our clients as partners, and that means full transparency every step of the way.
Your Brand Is Our Business
Everything we do – from tone of voice to data encryption – reflects our shared values with the businesses we represent. Our goal is not just to recover debt, but to protect your reputation in the process.
Clients choose Valley Credit Service Inc. not just for recovery rates, but for the professionalism, integrity, and trust we bring to every account.
626 Appleblossom Ave NE
Keizer, OR 97303(503) 585-8888 | (800) 452-0317[email protected]
